Description

TicketZero is an AI-powered customer service inbox. This plugin connects your WordPress website to your TicketZero account:

Live chat without code: Pick your widget and it is embedded in the right place. No theme editing.
One-click connection: You are briefly redirected to TicketZero, confirm, and come back already connected. No copying of keys.
With WooCommerce (optional): Syncs order and customer data so the AI can answer order-status questions and suggest matching products.

A TicketZero account is required (free trial at https://ticketzero.de).

External services

This plugin connects your website to TicketZero (https://ticketzero.de), an external SaaS service operated by CC Consulting GmbH. Without a TicketZero account the plugin has no function. During operation, data is exchanged with ticketzero.de:

One-click connection (connect handshake). When you click “Connect to TicketZero”, you are redirected to https://ticketzero.de/connect/wordpress. This passes your website URL (home_url), your website name (get_bloginfo( 'name' )), a return URL back into your wp-admin, and a random state value. After you confirm, you come back with a workspace reference and a connection token. Triggered only by your explicit action in the admin area.
WooCommerce synchronization (optional). When you click “Connect shop products”, the plugin creates a WooCommerce REST API key (read_write) and sends your shop URL (home_url), this consumer key and consumer secret together with your connection token to https://ticketzero.de/v1/public/wordpress/woocommerce. TicketZero then uses this key to read product, order and customer data via the WooCommerce REST API, so the AI assistant can answer order-status questions and suggest matching products. Triggered only by your explicit action in the admin area.
Front-end chat widget. As long as the connection is active and live chat is enabled, the plugin loads the loader script https://ticketzero.de/widget.js on the public pages of your website (with your workspace and, if set, widget reference as query parameters). When visitors use the chat, their messages and chat-related data are transmitted to and processed by TicketZero.
Cart handoff to checkout. If a visitor adds products to the cart inside the chat (on ticketzero.de) and proceeds to checkout, TicketZero passes the selected items base64url-encoded in a return URL to your shop domain (?tz_checkout=...). The plugin reads these items and adds them to the visitor’s WooCommerce cart.

TicketZero is a separate external service. Its use is subject to:

Installation

Upload and activate the plugin.
In the “TicketZero” menu, click “Connect to TicketZero”.
Confirm at TicketZero and choose a widget.
Done – the live chat appears on your website.

FAQ

Do I need a TicketZero account?: Yes. This plugin is a connector to the TicketZero service. You can start a free trial at https://ticketzero.de. Without an account the plugin has no function.
Does it work without WooCommerce?: Yes. The live chat works on any WordPress site. The product, order and customer sync is optional and only applies if WooCommerce is active.
What data is sent to TicketZero?: See the “External services” section above for the exact data exchanged and when.

Reviews

There are no reviews for this plugin.

Contributors & Developers

“TicketZero” is open source software. The following people have contributed to this plugin.

ccconsultinggmbh

Translate “TicketZero” into your language.

Interested in development?

Browse the code, check out the SVN repository, or subscribe to the development log by RSS.

Change log

0.4.6

Admin styles and scripts are now enqueued as separate files instead of being printed inline. Page assets load only on the plugin screen.
All PHP declarations, transients and internal parameters use the full ticketzero / TicketZero prefix. Stored settings are unaffected.

0.4.5

WooCommerce: disconnecting the shop now also notifies TicketZero, so the shop no longer shows as “connected” there after you disconnect it here. The website connection stays intact.

0.4.4

Metadata: distinct Plugin URI and Author URI (directory requirement). No functional changes.

0.4.3

Readme rewritten in English and marked compatible with the current WordPress version (directory requirement). No functional changes.

0.4.2

Readme: added an “External services” section (which data is sent to ticketzero.de and when, including Terms and Privacy links).
Security: output on the admin page is consistently escaped at the point of output.
Security: the cart parameter for the checkout handoff is now read in a sanitized way.
After activation you are redirected to the local plugin settings page (instead of straight to an external site).
The front-end loader script is now enqueued properly via wp_enqueue_script (async/defer via filter).

0.4.1

Variable products in the chat cart: selected variants (size/colour) are correctly carried over during the checkout handoff (the attribute mapping is derived from the variant itself).

0.4.0

Cart & checkout: customers can add suggested products to the cart directly in the chat and proceed to checkout (the chat hands the cart over to your WooCommerce checkout).

0.3.1

WooCommerce connection: calmer, clearer messages if the shop cannot be connected at the moment.

0.3.0

WooCommerce: “Connect shop products” in one click. The plugin creates the REST key itself and passes it to TicketZero (no more manual copying).

0.2.0

Branded admin page, widget selection directly in WordPress, automatic connection after activation.

0.1.0

First version: one-click connection and live chat embedding.