Description
LIVE DEMO SITE
WP Ticket Starter Demo Site
Powerful | Easy to use | Beautiful
Every business needs a Customer Service Software & Support Ticket System to attract and retain customers.
WP Ticket is a powerful yet easy to use help desk software to build and maintain better customer relationships.
Introduction Video to get you started
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Enterprise grade Customer Service Software & Support Ticket System Features
- Monetize Support with Support Plans
- Empower Your Support Team
- Combat Spam Effectively
- Enhanced Communication
- Seamless Support Anywhere, Anytime
- Create a seamless support experience that enhances customer satisfaction
- Empower Users: Elevate User Engagement with WP Ticket
- Role Based Helpdesk Access Control
- WP Ticket’s Shared Team Inbox Empowers Helpdesk Agents
- Enhance overall system adoption and productivity. – Premium feature (Included in Ent only)
- Secure helpdesk system by allowing you to control access rights – Premium feature (Included in Ent only)
- Promote collaboration among staff – Premium feature (included both Pro and Ent)
- Streamline support processes and reduce manual intervention – Premium feature (Included in Ent only)
- Free up time for higher-priority tasks – Premium feature (Included in Ent only)
- Effective organization of support staff into distinct departments. – Premium feature (included both Pro and Ent)
- Enhance Support Agent Capabilities with Easy Customization – Premium feature (included both Pro and Ent)
- Leverage the power of out-of-the-box customizations – Premium feature (included both Pro and Ent)
- Showcase Latest Support Requests – Premium feature (included both Pro and Ent)
- Enhance Support Efficiency – Premium feature (Included in Ent only)
- Effortless Ticket Organization – Premium feature (included both Pro and Ent)
- Integrate custom fields within WP Ticket – Premium feature (included both Pro and Ent)
- Create Custom Helpdesk Reports with WP Ticket WordPress Plugin – Premium feature
- Arrange actions based on urgency and importance – Premium feature (Included in Ent only)
- Streamlined HelpDesk Support Operations – Premium feature (included both Pro and Ent)
- Stay Informed: Real-Time Notifications for Customers and Agents – Premium feature (included both Pro and Ent)
- Expedite customer support with quick searches – Premium feature (included both Pro and Ent)
- Get a quick, real-time summary of the most important helpdesk metrics – Premium feature
- Powerful helpdesk search forms – Premium feature (included both Pro and Ent)
- Monitor Agent Performance via Integrated Dashboard in WP Ticket – Premium feature (Included in Ent only)
- Save time and resources by eliminating manual data entry and updates – Add-on
- Seamlessly integrate support processes with their email marketing strategy – Add-on
- Automate updates and ensure consistent team data – Add-on
- Combine multiple criteria for targeted information retrieval – Add-on (included both Pro and Ent)
- Simplify migration from other customer support systems – Add-on (included both Pro and Ent)
- Connect customer orders and products with support tickets – Add-on
- Wp Ticket Woocommerce Addon – Add-on
- Elevate overall efficiency with WP Ticket’s Canned Responses Addon – Add-on (Included in Ent only)
- Clutter-free and streamlined customer support experience – Add-on (Included in Ent only)
PLUGIN LINKS
* WP Ticket Starter Demo Site
* WP Ticket Starter Documentation
This plugin’s code was generated by WP App Studio Professional WordPress Design and Development Platform based on the plugin’s design. You can develop a plugin like WP Ticket using WP App Studio plugin and sell its designs by becoming a SellDev author
Screenshots
Installation
The simplest way to install is to click on ‘Plugins’ then ‘Add’ and type ‘WP Ticket’ in the search field.
Manual Installation Type 1
- Login to your website and go to the Plugins section of your admin panel.
- Click the Add New button.
- Under Install Plugins, click the Upload link.
- Select the plugin zip file from your computer then click the Install Now button.
- You should see a message stating that the plugin was installed successfully.
- Click the Activate Plugin link.
Manual Installation Type 2
- You should have access to the server where WordPress is installed. If you don’t, see your system administrator.
- Copy the plugin zip file up to your server and unzip it somewhere on the file system.
- Copy the “wp-ticket-com” folder into the /wp-content/plugins directory of your WordPress installation.
- Login to your website and go to the Plugins section of your admin panel.
- Look for “WP Ticket” and click Activate.
Reviews
Contributors & Developers
“Customer Service Software & Support Ticket System” is open source software. The following people have contributed to this plugin.
ContributorsTranslate “Customer Service Software & Support Ticket System” into your language.
Interested in development?
Browse the code, check out the SVN repository, or subscribe to the development log by RSS.
Change log
5.15.0
- FIXED email sent when an agent is assigned to a ticket
5.14.0
- TWEAK tested with WP 6.5
- FIXED Translation to one textdomain
5.13
- TWEAK tested with WP 6.2
- FIXED XSS issues in the WordPress admin area
5.12.0
- TWEAK tested with WP 6.0
5.11.0
- TWEAK tested with WP 5.9.3 and PHP 8
5.10.9
- FIXED html escaping on notices
5.10.8
- FIXED escaping
5.10.4
- FIXED escaping
5.10.3
- TWEAK update libraries
- FIXED sanitization and escaping
5.10.0
- TWEAK tested with WP 5.8
- FIXED sanitization in form layouts
5.9.8
- TWEAK tested with WP 5.6
- FIXED sanitization
5.9.3
- FIXED Required field validation is not working.
5.9.2
- FIXED multi-select form component missing scroll bars when the content overflows its fixed height.
5.9.1
- NEW Added version numbers to js and css files for caching purposes
- TWEAK updates to translation strings and libraries
- TWEAK tested with WP 5.5.1
5.9.0
- TWEAK Emd Form Builder support for WordPress stock themes
- FIXED Emd Form Builder support for WP Ticket WooCommerce Extension
5.8.0
- NEW Added previous and next buttons for the edit screens of tickets and agents
- TWEAK updates and improvements to libraries
5.7.0
- NEW Added support for Emd Custom Field Builder when upgraded to premium editions
- TWEAK updates and improvements to form library
- TWEAK Emd templates
5.6.0
- TWEAK Cleaned up unnecessary code and optimized the library file content.
- FIXED XSS related issues.
- NEW Added Emd form builder support.
- FIXED Session cleanup workflow by creating a custom table to process records.
5.5.1
- TWEAK Misc updates for better compatibility and stability
5.5.0
- NEW Created a new shortcode page which displays all available shortcodes. You can access this page under the plugin settings.
- TWEAK Emd templating system to match modern web standards
5.4.4
- TWEAK Misc updates for better compatibility and stability
5.4.3
- TWEAK library updates for better stability and compatibility
5.4.2
- NEW Added autofilled first name, last name and email fields for logged in user\’s ticket submit form even if these fields are not displayed on the form
- TWEAK Moved web fonts to local storage – you can still get them from CDN using your functions.php if you need to.
5.4.0
- NEW Ability to limit max size, max number of files and file types of ticket attachments and agent photos
- FIXED Search results table when ticket priority is empty
- TWEAK library updates
5.3.2
- TWEAK Changed WPAS button in pages to VSB for Visual Shortcode Builder
- FIXED The audio issue in the introduction video
5.3.1
- FIXED Layout of ticket page when priority is not shown.
5.3.0
- NEW Getting started section
- TWEAK Improved Ticket List and Ticket Results table css
- TWEAK Extended the session clean up time to 12 hours
5.2.0
- NEW Added custom JavaScript option in plugin settings under Tools tab
- NEW Added container type field in the plugin settings
- FIXED PHP 7 compatibility
- TWEAK Updated codemirror libraries for custom CSS and JS options in plugin settings page
5.1.0
- FIXED WP Sessions security vulnerability
- NEW Added support for EMD MailChimp extension
- NEW Added support for EMD Active Directory/LDAP Extension
5.0.1
- FIXED Single taxonomies not getting displayed properly
5.0.0
- NEW Added ability to set page templates for all plugin\’s ticket, taxonomy and archive pages.
- NEW EMD Widget area to include sidebar widgets in plugin pages
- NEW Ability enable/disable any field, taxonomy or ticket-assigned relationship from backend and/or frontend
- NEW Ability to set page templates all plugin\’s ticket, taxonomy and archive pages. Options are sidebar on left, sidebar on right or full width
- NEW Ability to add custom CSS in plugin\’s ticket, taxonomy and archive pages ONLY.
- NEW Ability to limit Ticket Submit form to logged-in users only from plugin settings.
- NEW Added auto-fill first name, last name and email fields in submit ticket form if user is logged in.
- NEW Added ability to permanently delete plugin related data from plugin settings
- NEW Added ability to recreate installation pages from plugin settings
- Removed private submit and search forms since they are not necessary anymore with the introduction of frontend login/register forms
4.8.0
- NEW Added Agent and Manager user roles
- NEW Added Ticket Assigned (Agents) and User fully customizable email notifications
- NEW Added Agent single views with ticket assigned displayed
- NEW Added ability to change taxonomy, ticket, agent slugs for better customization
- NEW Added ability to enable/disable CSRF support for forms
- NEW Added ability to display “selected” custom fields on the frontend only
- FIX Form settings issue that some fields are not getting displayed
- TWEAK optimized code for better performance in shared hosting
4.2.0
- Fixed WooCommerce product archives not getting displayed to visitors issue
4.1.0
- NEW Added configuration for Easy Digital Downloads WP Ticket extension
- Fixed widgets to show unordered lists of tickets
- Changed single tickets grid to better support small devices
- Made search results table responsive
- Fixed misc minor issues
4.0.0
- NEW Added Ticket List in table format supporting page navigation
- NEW Added configuration for WooCommerce WP Ticket extension
- NEW Added ability to add custom fields for tickets
- Misc. bug fixes
3.2.3
- Compatibility with WordPress 4.5 and misc. bug fixes
- Fixed posts not getting displayed when the plugin is activated
3.2.2
- Added resetting of form fields after submit
3.2.1
- Added ability to create new public tickets or convert private tickets to public
3.2.0
- NEW Added ability for admin and editor users to set author of tickets allowing ticket creation by staff for users
- NEW Added ticket view support for author, contributor and subscriber users; permitting logged in user tickets
- Fixed minor bugs and upgraded the libraries
3.1.0
- NEW Added Submit Ticket page for registered WordPress users – all built-in WordPress user roles are supported
- NEW Added Search Ticket page for registered WordPress users – all built-in WordPress user roles are supported
3.0.1
- Fix minor issues related to updating from previous version
3.0.0
- NEW Customizable Email notification to admin users for new tickets,
- Added required field to settings page for form customization
- Fixed admin settings page translation issue in which translated strings were messing up the screen structure
- NEW Ticket page with responsive layout and all links are turned off for privacy
- NEW Disabled ticket archives so that users can not see all tickets
- NEW Contextual coloring for status, priority, and task taxonomies for frontend and backend
2.0.1
- Fixed the issue related to some taxonomies not displaying in the admin backend
2.0.0
- Added settings page for form customization such enable/disable fields, captcha and change field sizes
- Removed unnecessary fields from the ticket list page
- Made some fields optional so that they can be disabled
- Fixed some minor bugs to improve stability
1.4.0
- Fixed unique check for tickets
- Moved all js and css from cdn to local
- Visitor ticket submit status changed to published
- Fixed misc bugs
1.3.0
- Fixed untranslatable search form results view header columns
- Fixed file uploads issue with file names including spaces
- Fixed various compatibility issues related to other plugins
1.2.0
- Added the required configuration for WPAS canned responses extension
- Fixed Misc bugs.
- TinyMCE visual editor fix for p tags
1.1.0
- Added ability to use WPAS Incoming Email extension to create tickets through user emails
- Fixed Misc. bugs
1.0.0
- Initial release